Change Management

Change Management’s main concern is to ensure the understanding, readiness and commitment of a business to deliver change (meant as execution of strategic initiative to achieve a new level of performance from it current status) mainly from an organisational perspective. Accordingly, a change agent works cross-functionally with the executive management, stakeholders and program & project leaders to ensure the organisation is sufficiently engaged in defining, implementing and realising the strategic initiatives. 


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Major activities a change agent deals with are: 

  •  Familiarise with the culture, values and politics of an organisation to customize the change program
  • Develop a communication plan to make the organization aware and understand the change and eventually secure senior management’s sponsorship and buy-in from key stakeholders
  • Create a sense of urgency across the organisation that change is needed – Status quo is not an option, thus triggering the mobilisation of the organisation towards change.
  • Develop a stakeholder analysis to measure the organisational readiness to change, identify possible resistance & accordingly develop corrective actions
  • Preserve strong support and alignment from the senior management to maintain traction and focus on delivering change
  • Use the improvement and/or transformation of business processes and upgrade of the technology (e.g. ERP, automation) and data management as strong enablers to initiate change
  • Accordingly, work with HR and the management to redesign the organisation and rejuvenate the culture (e.g. learning organisation, continuous improvement mind-set) particularly to sustain change
  • Install proper KPIs to monitor the progress of the organisation change


Maxipro has been heavily involved in change management since 2004 when in Kimberly Clark (formally trained in CAP - Change Acceleration Process developed by General Electric). Since then, Change management is embedded in any work Maxipro has delivered so far.